帮助与支持

We typically respond within 24 hours. 通常会在 24 小时内回复您的消息。

常见问题 / FAQ

如何添加服务器？/ How to add a server?

登录 App 后，点击主页的"+"按钮创建服务器，系统会生成安装命令。在您的服务器终端执行安装命令即可自动连接。支持 Linux 和 Windows 系统。
After logging in, tap the "+" button to create a server. The system will generate an installation command. Run it on your server terminal to connect automatically. Supports Linux and Windows.

服务器显示离线怎么办？/ Server shows offline?

请检查：1) Agent 进程是否正常运行；2) 服务器网络是否畅通；3) 防火墙是否放行了 5555 端口。可在服务器上运行 systemctl status 7e-agent 查看 Agent 状态。
Check: 1) Agent process is running; 2) Network is reachable; 3) Port 5555 is allowed in firewall. Run systemctl status 7e-agent on your server to check.

如何设置告警通知？/ How to set up alerts?

进入"告警规则"页面，可以配置 CPU、内存、磁盘、离线等告警条件。支持 App 推送、微信模板消息、邮件等多种通知方式，可在设置页开启或关闭。
Go to "Alert Rules" to configure CPU, memory, disk, and offline alerts. Supports push notifications, WeChat, and email — toggle them in Settings.

AI 助手有什么功能？/ What can the AI Assistant do?

AI 助手可以帮您诊断服务器问题、执行运维命令、查看系统状态。在服务器详情页点击"AI 助手"即可使用。支持一键诊断、命令收藏、快捷操作等功能。
The AI Assistant helps diagnose server issues, execute commands, and check system status. Access it from the server detail page.

如何删除账号？/ How to delete my account?

进入"设置" → "账号安全" → "删除账号"。删除前需要先移除所有已添加的服务器，并通过验证码确认身份。账号删除后数据将无法恢复。
Go to Settings → Account Security → Delete Account. You must remove all servers first and verify with a code. This action is irreversible.

支持哪些操作系统？/ Supported operating systems?

Agent 支持 Linux（Ubuntu、CentOS、Debian 等主流发行版）和 Windows Server。App 目前支持 iOS 平台。
The Agent supports Linux (Ubuntu, CentOS, Debian, etc.) and Windows Server. The App is available on iOS.

关于奇异云助手 / About

奇异云助手是一款专业的服务器监控与 AI 运维助手。提供实时监控、智能告警、AI 诊断、定时任务等功能，帮助您高效管理服务器。

7e Cloud Assistant is a professional server monitoring and AI operations tool. It provides real-time monitoring, smart alerts, AI diagnostics, and scheduled tasks to help you manage your servers efficiently.

联系我们 / Contact Us

常见问题 / FAQ

关于奇异云助手 / About